Refund, Cancellation & Rescheduling Policy
Last updated: 2 September 2026
This policy applies to products and services sold by Sophia Husbands through the SophiaWorld and Your Next Chapter brands.
SophiaWorld and Your Next Chapter are brands operated by Sophia Husbands.
This may include one-to-one sessions, digital products, access to digital tools such as Your Next Chapter, and other services offered through either brand.
Some products or services may have their own specific refund or cancellation terms. Where that is the case, those terms will be made clear before you purchase.
Nothing in this policy affects your statutory rights under UK consumer law.
Contact
If you have a question about a purchase, cancellation, refund or rescheduling, please email:
One-to-one services
This section applies to booked one-to-one services provided by Sophia Husbands, including the Your Next Chapter Clarity Session and any similar one-to-one services offered in future.
Your 14-day cancellation period
If you purchase a service online as a consumer, you will normally have a statutory 14-day cancellation period.
If you cancel during that period before I have begun providing the service, you will normally receive a full refund.
You do not need to give a reason if you are exercising a statutory right to cancel.
If you want the service to begin within 14 days
You may want some or all of your service to begin before the 14-day cancellation period has ended.
For example, you may want to begin using Your Next Chapter, arrange an early Clarity Session, share a Map with me or ask me to begin preparing for our conversation.
Where required, you will be asked to confirm that you want the service to begin during the cancellation period.
If you later cancel after asking me to begin, I may be entitled to retain or charge a reasonable, proportionate amount for the part of the service that has already been provided.
If a service has been completed in full during the cancellation period at your express request, and you have acknowledged that your cancellation right will end once the service has been fully performed, your statutory change-of-mind right to cancel may end at that point.
Your Next Chapter Clarity Session
The Your Next Chapter Clarity Session currently includes a combination of digital access and personal service.
Depending on the offer at the time you purchase, this may include:
- 30 days’ access to Your Next Chapter
- the ability to create your personal Next Chapter Map
- the option to share a version of your Map with me before we meet
- my review of the Map you choose to share and preparation for our conversation
- a private 60-minute one-to-one session
Because the offer contains different elements, consumer cancellation rules may apply differently to different parts of the service.
If you ask me to begin providing the service during your statutory cancellation period and later cancel, any refund may take account of what has already been supplied, where the law allows this.
I will explain any deduction clearly and aim to deal with cancellations fairly.
Rescheduling a one-to-one session
I understand that plans change.
If you give me at least 48 hours’ notice, you can normally move your appointment to another available date once without an additional charge.
If you need to change the appointment again, please contact me and I will consider the circumstances reasonably.
If changing your appointment affects something time-limited within your offer, such as your 30-day Your Next Chapter access period, I will make a reasonable adjustment where appropriate so that you still have useful time before and after our conversation.
Cancelling with at least 48 hours’ notice
Outside any statutory cancellation rights, if you cancel a one-to-one service with at least 48 hours’ notice, I will look at how much of the service has already been provided.
If I have not yet provided app access, personalised preparation or another part of the service, I will normally offer a full refund.
If part of the service has already been supplied, any refund may be reduced by a reasonable amount to reflect the work or benefit already provided.
Cancelling with less than 48 hours’ notice
If you cancel or ask to reschedule less than 48 hours before your appointment, a full refund will not normally be available where I have already prepared for the session or where the late cancellation causes a genuine loss.
This may include time I have already spent reviewing your Map and preparing for our conversation, as well as appointment time that I have been unable reasonably to offer to someone else.
Any amount retained will reflect reasonable work already completed or losses arising from the cancellation. It will not be used as a punitive cancellation charge.
If something genuinely unexpected or exceptional has happened, please contact me. I will consider the circumstances fairly.
If you miss your session
If you do not attend a booked session and have not contacted me beforehand, the session will normally be treated as used.
If something unexpected prevented you from attending, please get in touch.
Depending on the circumstances, I may offer an opportunity to reschedule.
This does not affect any statutory rights that apply.
If I need to cancel or reschedule
If I need to cancel or change a session myself, I will let you know as soon as reasonably possible.
You can choose another suitable appointment or, if I am unable to provide the relevant part of the service, receive an appropriate refund.
You will not be expected to pay for a service that I am unable to provide.
Digital products
SophiaWorld and Your Next Chapter may also sell downloadable or immediately accessible digital products, including guides, workbooks, templates and other digital resources.
If you choose to receive digital content immediately, you may be asked before access begins to:
- expressly agree that the digital content can be supplied straight away; and
- acknowledge that once supply begins, you may lose your statutory 14-day change-of-mind cancellation right for that digital content.
Once immediate access has begun following the required agreement and acknowledgement, I do not normally offer a change-of-mind refund for digital content that has already been supplied.
This does not affect your statutory rights if the digital product is faulty, materially different from its description or does not work as it reasonably should.
If you have paid for a digital product but cannot access it because of a technical problem, please contact [email protected] so I can try to put the problem right.
No One To Go With?
No One To Go With? is a Your Next Chapter digital workbook and has its own product-specific Refund Policy on its sales website.
That policy applies to purchases of the workbook.
Nothing in that policy affects your statutory consumer rights.
Introductory, promotional and discounted prices
Your statutory rights do not change because you purchased something at an introductory or promotional price or used a valid discount code.
An introductory or discounted price does not make an otherwise applicable consumer right disappear.
Duplicate or incorrect payments
If you believe you have been charged incorrectly or more than once for the same purchase, please email:
Include your name, the email address used for the purchase and enough information for me to identify the transaction.
If an incorrect or duplicate payment is confirmed, I will arrange the appropriate correction or refund.
If something is wrong with the service
I want the products and services you receive to match what has been described and, where applicable, to be provided with reasonable care and skill.
If you believe something has gone wrong, please contact me at:
I will look at what has happened and try to resolve the issue fairly.
Depending on the circumstances, consumer law may give you rights to have a service provided again, receive an appropriate reduction in price, have faulty digital content repaired or replaced, or receive another remedy.
Nothing in this policy removes those statutory rights.
Future SophiaWorld and Your Next Chapter offers
SophiaWorld and Your Next Chapter may develop new products and services over time.
These might include workshops, group sessions, programmes, digital tools, memberships, events or other offers.
Where a particular offer requires different cancellation or refund terms, those terms will be made clear before you buy.
If an offer is substantially different from the products and services covered here, I may provide a separate policy for it.
Where no separate terms are provided, this general policy will apply where relevant.
Refunds
Where a refund is due, I will normally return it to the original payment method.
I will process an agreed refund without undue delay and within any period required by applicable consumer law.
Your bank, card provider or payment processor may require additional time before the refund appears in your account.
I do not charge you a fee for receiving a refund to which you are legally entitled.
How to cancel or reschedule
Please email:
Include:
- your name
- the email address used for your purchase
- the product or service you purchased
- the date of your booked appointment, where applicable
If you are exercising a statutory right to cancel, you do not need to give me a reason.
Cancellation form
You do not have to use this form. A clear email telling me that you wish to cancel is enough.
If you prefer, you can copy the following:
To: Sophia Husbands
SophiaWorld / Your Next Chapter
Email: [email protected]
I hereby give notice that I wish to cancel my contract for the following product or service:
Product or service:
Date ordered:
Name:
Email address:
Date:
Your statutory rights
Nothing in this Refund, Cancellation & Rescheduling Policy excludes or limits the statutory rights you have under applicable consumer law.
Consumer terms must be fair and transparent. Any cancellation amount retained must be reasonable in the circumstances rather than an excessive penalty or automatic loss of an upfront payment regardless of the service already provided.
Changes to this policy
I may update this policy as SophiaWorld and Your Next Chapter develop or new products and services are introduced.
The policy that applied when you made your purchase will normally continue to apply to that purchase.
The latest version will be available on:
Contact
Sophia Husbands
SophiaWorld / Your Next Chapter
Email: [email protected]
What I’d put in your WordPress footer
I would now have:
Privacy Policy | Refund Policy | Terms & Conditions | Contact
You can title the menu link simply Refund Policy, even though the page itself is called Refund, Cancellation & Rescheduling Policy.
